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Shipping & Return

  1. Processing Time:

    • Orders are typically processed within 1-2 business days.
    • Processing time may vary during peak seasons or holidays.
  2. Shipping Options:

    • Standard Shipping: Estimated delivery within 6-12 business days.
  3. Shipping Costs:

    • Shipping costs are calculated at checkout based on the shipping method and destination.
    • Some retailers offer free standard shipping on orders over a certain amount.
  4. International Shipping:

    • Available to select countries.
    • Additional customs and import duties may apply, which are the responsibility of the customer.
  5. Tracking Information:

    • A tracking number will be provided via email once the order is shipped.
    • Customers can track their order using the provided tracking link.

Return Policy:

  1. Return Period:

    • Items can be returned within 90 days of the delivery date.
  2. Return Conditions:

    • Items must be in their original condition, unused, and in the original packaging. if the return is a result of our error (you received an incorrect or defective item, etc.).A receipt or proof of purchase is required for returns.
  3. Return Process:

    • Contact customer service to initiate a return.
    • Customer service will provide a return authorization number and return instructions.
    • Package the item securely and include the return authorization number inside the package.
  4. Return Shipping Costs:

    • Return shipping costs are typically the responsibility of the customer unless the item is defective or the return is due to an error by the company.
  5. Refunds:

    • Once the returned item is received and inspected, a refund will be processed to the original method of payment.
    • Refunds typically take 5-10 business days to appear on the customer's account, depending on the payment method.
  6. Exchanges:

    • Exchanges are processed similarly to returns. Contact customer service to arrange an exchange for a different size or product.

Contact Information:

  • For any questions or concerns regarding shipping or returns, customers can contact customer service via email or phone. Customer service details are usually provided on the company’s website.

 

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  • 1912 Kestrel Circle, Sedona, Arizona, United States

  • Monday — Friday, 9am — 5pm ET